Service & Support
Service Level Agreements
Our SLAs include but are not limited to:
- Prepaid, Discounted Service Labor Rewards Program
- Recurring System Checkup and Tuning
- Extended Warranties
- Emergency Service Plans
- Discounts for Additional Years of Service
- Refresh Cycle Planning
Worry-Free Solutions
Industry Standards
Our professional Audiovisual team is heavily involved with AVIXA. Our specialists hold a variety of CTS certifications and follow all industry standards, including:
- Audio Coverage Uniformity
- Standard Guide for Audiovisual Systems Design and Coordination Processes
- Projected Image System Contrast Ratio
- Energy Management for Audiovisual Systems
- Audiovisual Systems Performance Verification
- Audio, Video and Control Architectural Drawing Symbols
- Cable Labeling for Audiovisual Systems
- Display Image Size for 2D Content in Audiovisual Systems
- Recommended Practices for Security in Networked Audiovisual Systems
- Recommended Practice for Lighting Performance for Small to Medium Sized Videoconferencing Rooms
- Rack Building for Audiovisual Systems
- Unified Automation for Buildings
- Rack Design for Audiovisual Systems
CTS Certifications
Some of our Audiovisual specialists hold dual certifications and sit on the Certified Technology Specialist (CTS) steering committee.
Read Current News From Our Team
Looking to maximize your audiovisual (AV) system uptime? Pick up some AV integration tips from our expert team.
Pearl Technology Featured in AV Magazine’s News
CrewCom intercoms do heavy lifting at machinery demos When a major construction and machinery company set out to elevate its immersive training and product demonstration experiences, it turned to Pearl Technology for a robust communication solution. Tasked with ensuring seamless,
Pearl Technology Wins 2025 BBB Torch Award
BBB TORCH Pearl Technology was recently awarded a 2025 Better Business Bureau (BBB) Torch Award at the Gateway Building in downtown Peoria. The company won in the “large business” category. “We’re honored to be named for this award,” Anthony Mini,
Pearl Technology’s Tech Showcase a Success!
Pearl Technology’s Tech Showcase a Success On September 12, Pearl Technology hosted its second annual Technology Showcase at the Peoria Riverfront Museum. More than 150 audiovisual professionals were there to experience the latest in technology. Check the highlights below that
