Service and Support

Your High-Performance Solution

Our audiovisual (AV) integration team offers a variety of service and maintenance plans to fit your budget and maximize your investment. We include a service level agreement (SLA) for the first year after purchasing a complete AV system. You can also choose from other prepaid service plans that offer a proactive approach to invaluable data analytics and minimal downtime.

Our SLAs include but are not limited to:

  • Prepaid, Discounted Service Labor Rewards Program
  • Recurring System Checkup and Tuning
  • Extended Warranties
  • Emergency Service Plans
  • Discounts for Additional Years of Service
  • Refresh Cycle Planning
 
Process

Before making recommendations, our experienced AV team starts with a one-on-one meeting to understand your business's challenges, needs, and desires.

Learn More

Service and Support

Whether you choose a prepaid managed services plan or an as-a-service plan, our highly trained specialists can ensure your complete AV system is running properly.

Learn More

Markets

Our team provides custom AV integration technology for a variety of industries, with solutions designed to meet their unique requirements.

Learn More

Partners

To deliver a high-quality user experience, we collaborate with a variety of AV technology partners.

Learn More

My-iQ

We provide our clients with a free My-iQ account, which allows them to access a complete catalog of AV products.

Learn More

Worry-Free Solutions

We are committed to continuing education of our staff, adherence to industry standards, and promoting industry certifications. Following our core values to ensure client satisfaction is at the forefront of all we do. These commitments are why Pearl Technology is a recognized Audiovisual Provider of Excellence by AVIXA, the Audiovisual & Integrated Experience Association.

Industry Standards & Certification

Our professional AV team is heavily involved with AVIXA. Our specialists hold a variety of CTS certifications and follow all industry standards, including:

  • Audio Coverage Uniformity
  • Standard Guide for AV Systems Design and Coordination Processes
  • Projected Image System Contrast Ratio
  • Energy Management for Audiovisual Systems
  • Audiovisual Systems Performance Verification
  • Audio, Video and Control Architectural Drawing Symbols
  • Cable Labeling for Audiovisual Systems
  • Display Image Size for 2D Content in Audiovisual Systems
  • Recommended Practices for Security in Networked AV Systems
  • Recommended Practice for Lighting Performance for Small to Medium Sized Videoconferencing Rooms
  • Rack Building for Audiovisual Systems
  • Unified Automation for Buildings
  • Rack Design for AV Systems

Some of our AV specialists hold dual certifications and sit on the Certified Technology Specialist (CTS) steering committee.


Whether it's cybersecurity to help keep your employee and customer information safe from threats, IT solutions to serve as your hands-on IT department, software or hardware from a value-added reseller, or one of two data centers to securely house your expensive equipment and enable seamless disaster recovery, Pearl Technology has you covered.

Pearl Technology Services


...

Cybersecurity

Pearl Technology can help keep your employee and customer information safe from threats.

Learn More

...

Data Centers

Securely house your expensive equipment and enable seamless disaster recovery—with better security, more IT expertise, and scalable options.

Learn More



...

IT Solutions

No matter your core business, technology plays an important role in your daily operations. We can simplify it for you.

Learn More

...

VAR

Pearl Technology is also a leading technology value-added reseller, providing everything your business needs to establish a safe and effective IT network.

Learn More



...

AV Solutions

We offer custom audiovisual integration technology to assure seamless communication throughout your business.

Learn More

 

Pearl Technology Services


...

Cybersecurity

Pearl Technology can help keep your employee and customer information safe from threats.

Learn More

...

Data Centers

Securely house your expensive equipment and enable seamless disaster recovery—with better security, more IT expertise, and scalable options.

Learn More

...

IT Solutions

No matter your core business, technology plays an important role in your daily operations. We can simplify it for you.

Learn More

...

AV Solutions

We offer custom audiovisual integration technology to assure seamless communication throughout your business.

Learn More

...

VAR

Pearl Technology is also a leading technology value-added reseller, providing everything your business needs to establish a safe and effective IT network.

Learn More