Service & Support

Our audiovisual (AV) integration team offers a variety of service and maintenance plans to fit your budget and maximize your investment. We include a service level agreement (SLA) for the first year after purchasing a complete Audiovisual system. You can also choose from other prepaid service plans that offer a proactive approach to invaluable data analytics and minimal downtime.

Service Level Agreements

Our SLAs include but are not limited to:

  • Prepaid, Discounted Service Labor Rewards Program
  • Recurring System Checkup and Tuning
  • Extended Warranties
  • Emergency Service Plans
  • Discounts for Additional Years of Service
  • Refresh Cycle Planning

Worry-Free Solutions

We are committed to continuing education of our staff, adherence to industry standards, and promoting industry certifications. Following our core values to ensure client satisfaction is at the forefront of all we do. These commitments are why Pearl Technology is a recognized Audiovisual Provider of Excellence by AVIXA, the Audiovisual & Integrated Experience Association.

Industry Standards

Our professional Audiovisual team is heavily involved with AVIXA. Our specialists hold a variety of CTS certifications and follow all industry standards, including:

  • Audio Coverage Uniformity
  • Standard Guide for Audiovisual Systems Design and Coordination Processes
  • Projected Image System Contrast Ratio
  • Energy Management for Audiovisual Systems
  • Audiovisual Systems Performance Verification
  • Audio, Video and Control Architectural Drawing Symbols
  • Cable Labeling for Audiovisual Systems
  • Display Image Size for 2D Content in Audiovisual Systems
  • Recommended Practices for Security in Networked Audiovisual Systems
  • Recommended Practice for Lighting Performance for Small to Medium Sized Videoconferencing Rooms
  • Rack Building for Audiovisual Systems
  • Unified Automation for Buildings
  • Rack Design for Audiovisual Systems

CTS Certifications

Some of our Audiovisual specialists hold dual certifications and sit on the Certified Technology Specialist (CTS) steering committee.

AVIXA Award Badges

Read Current News From Our Team

Looking to maximize your audiovisual (AV) system uptime? Pick up some AV integration tips from our expert team.

Pearl Technology's Tech Showcase a Success!
Audiovisual Solutions

Pearl Technology’s Tech Showcase a Success!

On September 12, Pearl Technology hosted its second annual Technology Showcase at the Peoria Riverfront Museum. More than 150 audiovisual professionals were there to experience the latest in technology. Check the highlights as featured in rAVe this week. Read More

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Pearl Technology Recognized for Work on AMT’s Training Center
Audiovisual Solutions

Pearl Technology Recognized for Work on AMT’s Training Center

When Advanced Medical Transport (AMT) needed a new simulation and training center, they worked with Pearl Technology to provide state-of-the-art audiovisual components. For the solution, our team worked with Marshall Electronics to utilize innovative equipment to achieve AMT’s goals. Click

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Pearl Technology Featured in Worship AVL Magazine
Audiovisual Solutions

Pearl Technology Featured in Worship AVL Magazine

If you’ve ever attended a worship service, you might not have considered the details of the audiovisual systems working behind the scenes. But that’s exactly how Pearl Technology’s Audiovisual Solutions team can make a difference. Recently, Peoria’s First United Methodist

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